At SHIBUSHI, we want you to feel confident with every purchase.
If you are not satisfied with your order, please contact our Customer Service team and we will do our best to assist you with your return, refund, or eligible exchange.
Email: support@shibushi.shop
We accept eligible returns within 30 days of delivery.
To be eligible for a return, your item should be:
For footwear, we recommend trying shoes on indoors on a clean surface to avoid damage to the soles.
Items showing signs of outdoor wear or damage caused after delivery may not qualify for a full refund, except where required by applicable law.
Before sending any item back, please contact us at:
support@shibushi.shop
Please include your:
Our Customer Service team will provide the appropriate return instructions and return address.
Please do not send your return to the original shipping address or any address not provided by our Customer Service team.
Returns sent to an unauthorized or incorrect address may be delayed, lost, or unable to be processed.
We do not accept returns sent using Cash on Delivery (COD).
If you change your mind, order the wrong size, or simply decide that the product is not right for you, you may request a return within 30 days of delivery, subject to the eligibility requirements above.
Unless otherwise required by applicable law, customers are responsible for the cost of return shipping for change-of-mind returns.
Original shipping charges are generally non-refundable except where required by applicable consumer law.
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
support@shibushi.shop
Please provide your order number and clear photos or videos showing the issue.
Once the issue has been verified, we will work with you to provide an appropriate solution, which may include:
Where required by applicable law, reasonable return shipping costs for defective, damaged, or incorrectly supplied products will not be charged to the customer.
If you receive a defective, damaged, or incorrect item and require a replacement, please contact us at:
support@shibushi.shop
Replacement items are subject to availability.
For size, color, or style changes, please contact our Customer Service team to confirm whether an exchange is available.
Where a direct exchange is not available, you may be asked to return the original item and place a new order.
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, your refund will be issued to your original payment method, generally within 7 business days after approval.
After we issue the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
The exact processing time depends on your financial institution and is outside our control.
Where required by applicable consumer law, refunds will be processed within the legally required timeframe.
For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.
Return shipping costs are non-refundable unless:
We strongly recommend using a trackable shipping service when returning your order.
Please keep your shipping receipt and tracking information until your refund has been completed.
SHIBUSHI cannot guarantee receipt of returned packages that are shipped without tracking.
Items purchased during sales or promotional events may generally be returned in accordance with this Return & Refund Policy unless they are specifically identified as Final Sale and such restriction is permitted by applicable law.
Any Final Sale restriction does not affect your statutory rights regarding products that are faulty, damaged, incorrectly supplied, or otherwise protected under applicable consumer law.
If you have received confirmation that your refund has been issued but have not yet received the funds:
If you have completed these steps and still have not received your refund, please contact us at:
support@shibushi.shop
Nothing in this Return & Refund Policy is intended to restrict or exclude any mandatory consumer rights available to you under applicable law.
Customers in certain countries or regions may have additional statutory cancellation, return, repair, replacement, or refund rights.
For questions about returns, exchanges, or refunds, please contact:
Email: support@shibushi.shop
Website: shibushi.shop
